In the course of their work the facilities manager will face a range of complex and often challenging tasks, sometimes concerned with a single business premises, often across an entire property portfolio. To help with those tasks, the Facilities Manager’s Desk Reference provides the facilities manager with an invaluable source of highly relevant, practical information on the all the principal FM services, as well as information on legal compliance issues, the development of strategic policies and tactical best practice information.
With a clear practitioner perspective the book covers both hard and soft facilities management issues and is presented in an easily readable, concise format. The Facilities Manager’s Desk Reference will be a first point of reference for all busy facilities managers and will save them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function. It will also serve as a useful overview for students studying for their professional and academic qualifications in facilities management.
Contents: 1. Introduction: Who is the book intended for? How is the book to be used?; 2. FM: History; 3. FM: Key drivers and contribution of FM to the organisation and business; 4. Key activities within FM; 5. Delivering FM; 6. Outsourcing Models; 7. Financial management: Property and occupancy costs, budgets, cashflow, business case preparation; 8. Property estate strategy; 9. Leases: Tenants and landlords obligations; 10. Developing new buildings: Planning legislation and building regulations, building design, impact on FM; 11. Relocation: Choosing a site, environmental impact, neighbourhood and community, project management, post occupancy evaluation; 12. Space management: Allocation, guidelines, furniture, equipment, new types of space,; 13. Accommodation and churn management; 14. Procurement: Supply & demand, specifications, e-procurement, EU regulations; 15. Contracts: Basic law, types, Terms & Conditions; 16. Key Legislation: The Acts and Regulations, how law works, enforcement, ,; 17. Health and Safety Legislation: Safety policy, risk assessment, due diligence, competence, records and training, committees and consultation; 18. Fire Safety and Legislation; 19. Electrical Safety; 20. Accessibility Legislation: Impact on services, space use; 21. First Aid; 22. Asbestos: Surveys, types, management plan; 23. Water safety: L8, best practice, Legionella; 24. CDM: Roles of FM and Client; 25. Business Continuity and Disaster Recovery; 26. Maintenance definitions and strategies; 27. Mechanical and Electrical Maintenance; 28. Data & IT services, AV services, cabling, wireless; 29. Grounds, car parking and internal landscaping maintenance; 30. Fabric maintenance; 31. Energy management: Policy, metering, utility services, awareness campaigns; 32. Front of House: Reception, switchboard, concierge, events, meeting rooms; 33. Housekeeping and Cleaning Services; 34. Security and Access services: range of options, physical installations and guarding; 35. Helpdesk and Customer Relations: Customer surveys, communications, systems (CAFM, CMMS, BMS) managing information and data, asset registers; 36. Waste management & recycling; 37. Catering & Hospitality Services: Policy & contract options; 38. Quality Management: Standards, SLAs, KPIs, Benchmarking, What to measure & how; 39. Human Resources: TUPE, team building, competences, managing contractors and suppliers, performance management; 40. Useful Contacts: Institutions, Associations, Education; Glossary; Index. |
 |
|
|
|
-
-
