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Understanding the Construction Client [140441]

  £45.99
This book breaks new ground by creating a framework to understand clients' actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients' businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that 'buildings are not about building but about changing and developing the client'. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined.


The book offers well-researched information about clients in a number of sectors - developers, supermarkets, NHS, government, airports and housing associations - which will help you understand what these client's business or service needs are and how construction fits into this. It demonstrates how to develop an appreciation of the client's perspective with a toolkit for ensuring successful client engagement. This makes Understanding the Construction Client a user-friendly and practical guide, as well as significant text for academia.


Contents:
Foreword - from Clients' Construction Group

Preface: Building Not about Building!
1. Clients?
2 Model of Clients and Industry
3 The Client at Rest
4 The Client in Change
5 Developer Clients
6 Supermarkets Clients
7 NHS Clients
8 Government Clients
9 Airport Clients
10 Housing Association Clients
11 Toolkit for Engagement
12 Postscript
Appendix
The Interviewees.
Understanding the Construction Client
Author:  Boyd, David|Chinyio, Ezekiel
Date Published:  November 2006
Document Type:  Books
Format:  Paperback
ISBN:  1405129786
ISBN13:  9781405129787
Pages:  328
Publisher:  Blackwell Publishing Ltd
Quantity: